3 Sections
9 Lessons
52 Weeks
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Semester 1: Foundations of Customer Support
5
1.1
Introduction to Customer Support
1.2
Communication Skills
1.3
Understanding Customer Behavior
1.4
Problem-Solving Techniques
1.5
Product and Service Knowledge
Semester 2: Advanced Customer Support Practices
4
2.1
Multichannel Support Management
2.2
Handling Difficult Customers
2.3
Service Excellence and Customer Satisfaction
2.4
Time and Stress Management
Examination
2
3.1
Customer Support Executive- Semester 1
120 Minutes
0 Questions
3.2
Customer Support Executive- Semester 2
120 Minutes
0 Questions
Customer Support Executive
Curriculum
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